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Pharmacy software is an application designed to enhance the efficiency of pharmacy operations with a ‘system’ within pharmacies that manages and controls medication processes. Pharmacists have to meet customer expectations in order to stay competitive. In 2019, there were 311K pharmacists registered in the USA. Intense Competition: Pharmacists face intense competition.Pharmacists have to maintain and manage numerous data points and responsibilities. Pharmacists have to verify prescriptions, prepare medications, maintain inventory, provide counseling, and adhere to rigorous protocols for every prescription that they process. Managing Prescription records: In the US alone, 4.42 billion prescriptions were dispensed in 2019.Managing all inquiries efficiently and promptly is a difficult task. There are numerous inquiries related to the availability of prescription drugs, discounts available, generic substitutions, and many more. Increased patient inquiries: In recent times, there has been a surge in the number of online inquiries pharmacists receive in a day.A local pharmacy store has to handle multiple deliveries and multiple delivery modes to service their customers efficiently. The onus of providing online deliveries largely depends on local independent pharmacies who either sell medicines online on their own or are listed on major e-pharmacy platforms. Online deliveries: By 2023, it is predicted that the global online pharmacy market will reach 128 billion dollars.Operational challenges: Dealing with errors in dispensing medicines, maintaining complex drug data, and preventing stockouts are major operational challenges that pharmacists have to deal with.While chain pharmacy stores can employ highly-qualified pharmacists and business development officials, independent pharmacists have to provide better customer service to differentiate themselves. Increasing revenues and retention of market share: As the competition is becoming more and more sophisticated, legacy pharmacy stores have to come up with solutions to manage their stores better.Professional management is crucial for staying competitive and viable. Staying profitable in the healthcare industry: Pharmacists have to strike a balance between the clinical needs of healthcare and the business aspects of their profession.Pharmacists also suggest, recommend, and sell medicines, supplements, and medical apparatus that don't need a prescription.īoth independent stores and pharmacy chains face a lot of challenges in operating their businesses: Make generic substitutions for medicines whenever requested by patients or if the originally prescribed drug is not available in a particular brand.Ĭounsel patients regarding drug complications and, in case of minor side-effects, recommend over to counter medicines to treat them. Apart from selling and supplying medicines, pharmacists also: Pharmacists strive to provide the best service within those limitations. Pharmacists have to operate within the constraints of regulatory bodies and healthcare guidelines. Pharmacists attend to general queries regarding drug administration, side-effects, interactions, and over-the-counter medicines without charging the patients. Pharmacists are important members of the healthcare community. What are the Challenges faced by Pharmacists? Pharmacists can deploy Pharmacy management solutions to expedite the prescription process and improve the precision and ease of pharmacy stock management for superior customer service. Interestingly, the last few years have witnessed a huge uptick in computerized pharmacy management systems to monitor drug inventory, manage retail pharma stores, and pharmacy workflows. In the era of online pharma facilities, pharmacists have to look beyond prescription processing to stay viable. Legacy models cannot achieve the level of exuberance required to service today's patients. Amidst high-competition and customer-centric industry, pharmacists have to utilize their available resources optimally to provide the best care experience to their patients. Stockouts have detrimental effects on patients' treatment, more severe in the case of complex and chronic diseases. Pharmacies need comprehensive delivery and a secure supply of medicines. Pharmacists not only process prescriptions but also provide comprehensive disease-specific counseling, medication reviews, immunization programs, medication synchronization with multiple delivery options, and many more services. From providing omnichannel experience to patients to face-to-face counseling on multiple things such as immunization, drug interaction, nutritional supplements, and more, pharmacies are no more only about mere prescription dispensing. The role of pharmacies has gradually evolved in the healthcare ecosystem.